Need a hand? Email support@matrirush.com and we’ll get back to you, usually within a couple of days. If you have an account, including your friend code (shown on the Account screen) helps us find you faster.
Codes arrive within a minute. Check your spam or promotions folder first — the sender is noreply@matrirush.com. A code expires after a few minutes and only works once, so if yours has run out, tap Send a new code in the app. Make sure you typed the email address correctly, since a typo sends the code somewhere else entirely.
No. The whole game is playable signed out. An account only adds friends and gifting — your levels, coins and unlocks work either way.
Progress is saved on your device, not in the cloud. It doesn’t travel between devices, and uninstalling the app, clearing its data, or resetting your phone erases it permanently — signing in won’t bring it back. Signing in on a new device gives you your friends, not your levels.
Open the Shop and tap Restore purchases. If they still don’t appear within a few minutes, email us with your store receipt and we’ll sort it out.
Hearts refill over time on their own. You can also earn one by watching a short ad, or buy hearts and boosters with coins in the Shop.
Gold VIP is an auto-renewing subscription billed by your app store. Manage or cancel it in your Google Play or Apple App Store account settings — we can’t cancel it for you.
You can delete your account and all its data yourself from the Account screen in the app; see Delete your account.
support@matrirush.com
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