Need a hand? Email support@matrirush.com and we’ll get back to you, usually within a couple of days. If you have an account, including your friend code (shown on the Account screen) helps us find you faster.
My sign-in code never arrived
Codes arrive within a minute. Check your spam or promotions folder first; the sender is noreply@matrirush.com. A code expires after a few minutes and only works once, so if yours has run out, tap Send a new code in the app. Make sure you typed the email address correctly, since a typo sends the code somewhere else entirely.
Do I need an account?
No. The whole game is playable signed out. An account only adds friends and gifting. Your levels, coins and unlocks work either way.
My progress disappeared
Progress is saved on your device, not in the cloud. It doesn’t travel between devices, and uninstalling the app, clearing its data, or resetting your phone erases it permanently, and signing in won’t bring it back. Signing in on a new device gives you your friends, not your levels.
I bought coins but didn’t get them
Open the Shop and tap Restore purchases. If they still don’t appear within a few minutes, email us with your store receipt and we’ll sort it out.
Hearts, coins & boosters
Hearts refill over time on their own. You can also earn one by watching a short ad, or buy hearts and boosters with coins in the Shop.
Managing the Delivery Pass
The Delivery Pass is an auto-renewing subscription billed by your app store. Manage or cancel it in your Apple App Store or Google Play account settings. We can’t cancel it for you.
The Delivery Pass replaced the membership previously called Gold VIP. It is the same subscription at the same price, so an existing subscriber keeps their subscription and does not need to buy anything again.
Delete my account
You can delete your account and all its data yourself from the Account screen in the app; see Delete your account.